How We Work TasHeel’s IT infrastructure has grown from the scattered, standalone computing and physical archiving system to a most modern and centralized network using digital imaging and archiving system. The application provides information online to all affiliates. (Umrah Operators, Ministry of Haj and other Government agencies). Arrival Procedures: Welcoming and greeting the pilgrims with smile Special assistance to the old aged and disabled pilgrims Pilgrims visas are scanned electronically at the arrival port and the captured images are uploaded to the TasHeel portal for the use of Government agencies and Umra Operators Ensuring each pilgrim hold identification bracelets Electronic bar code reading of the bracelets for each pilgrim Ensuring the pilgrim information is pasted on the backside of the passport Guiding of pilgrims to their respective transportation point Ensuring all pilgrims are boarded along with their passport and luggage Advising the pilgrims to keep safe the passports, ID and luggage In absence of any services by the Umra Operator, notify it to the Haj Ministry and providing the alternate arrangements. Ensure that the means of transport type (Bus or Private Car) Checking the details of the transportation company Guiding the pilgrims to their respective buses or car Boarding of pilgrims with their belongings Ensure that the buses depart within 30mins of boarding of pilgrims Departure Procedures: Ensuring the availability of data 24 hours prior to departure date Carrier & Flight number Date and time of the trip Port and point of departure Ensure the availability of indicative panels on the front and sides of the bus, explaining the port of departure Instruct pilgrims to the respective counters Follow-up of pilgrims through check in formalities Ensure the pilgrims pass through the immigration to the departure area